Booking information

Scroll down to find out everything you need to know about bookings with us at the four-star superior Gartenhotel Theresia in Saalbach.

Check-in 

Rooms and suites are available from 16:00. Guests can look forward to a welcome drink upon arrival.

Please let us know if you think you will be arriving after 20:30 so that we can (if you wish) prepare a cold platter for you to have when you arrive.

Check-out

Please check out by 11:00. If you would like to make the most of your last day and enjoy an activity out in the region before heading home, you are welcome to come back to the hotel and shower before setting off. We have a monitored storage room where you can leave your luggage.

Sometimes everything turns out differently. Unfortunately! Our hotel is closed. By order of the authorities. Like all other hotels in Austria.



We do our part to slow down the spread of the COVID-19 virus. It is not easy. But that's the way it is. Our health and the health of our loved ones
is the most important thing in life.

We open again on May 29, 2020. #fingerscrossed


And since there is great uncertainty, we have relaxed our cancellation policy for the whole of 2020. And we stay tuned. Shouldn't that be enough.



More planning security for you:



New regulations for your free cancellation apply to all existing and all new bookings for the 2020 summer season:



  • up to 14 days before arrival free of charge (without giving reasons)

  • 14 to 7 days before arrival 50%
  • 7 to 0 days  80%

We are a family run hotel. We and our team have already prepared for summer, made new investments like our new restaurant and our new BIKE % SKI depot. We appreciate your support if you do not cancel your booking. Let's wait and see what the next few weeks bring.



For questions you can reach our reception in the home office. We may need a few hours longer to answer, but we will get back to you and advise you on how to proceed.

Deposit: 30% of the total sum (by credit card or bank transfer). Reservations made at short notice (14 days or fewer before arrival) must have the deposit paid by credit card.

We also require written confirmation of reservation by e-mail, fax or post.

  • We offer insurance which covers the costs that may arise if you are unable to take the holiday you have booked or have to depart early for whatever reason.
  • We recommend checking first if your credit card offers insurance or if you have private insurance which already covers holiday cancellation and termination. In that case you will not require the insurance we offer.
  • Holiday cancellation & termination insurance: for 5% of the total booking cost you can minimise the risk of high costs arising from being unable to take the holiday booked or forced to depart earlier than planned. In such situations you will only have to pay 20% as a DEDUCTIBLE (provided we are not able to find another guest willing to stay in the room or suite you have cancelled).
  • If holiday cancellation and termination insurance is purchased, this covers both the insured person and all other persons staying with them at the  Gartenhotel Theresia. Insurance cover begins on the day of booking and ends on the day of departure.
  • The insured person must inform the hotel immediately by telephone and in writing about why the holiday is being cancelled, including any relevant documents (doctor's note, etc.). Failure to do so will result in loss of any insurance claim.
  • The deposit will be returned to the insured person (minus the insurance fee and deductible) as soon as the relevant documents (doctor's note, etc.) have been provided.

 

Insurance cover is provided in the following situations:

  • The guest is unable to take the holiday (doctor's note with diagnosis required).
  • The guest fails to arrive, arrives late or has to depart early.
  • The guest, his/her spouse, children, parents, parents-in-law, fiancé or partner living in the same household has a serious accident or suddenly falls ill.
  • If you wish to extend the group of people above to include anyone else, this must be done before taking out insurance. The hotel owner must be informed and the insurance company must give its permission.
  • Death of one of the persons mentioned above or of siblings, parents, grandparents, grandchildren, stepchildren of the person insured.
  • In case of sudden, unexpected pregnancy complications affecting one of the persons insured.
  • In case of sudden, unexpected reappearance or deterioration of a chronic condition affecting one of the persons insured.
  • In case of serious damage to property of a person insured at their home resulting from fire, force of nature or illegal activity by a third party, which requires the insured person to be at home.
  • In case of unexpected termination of employment of one of the persons insured (employees) or unexpected bankruptcy or collapse of the business (self-employed).
  • In case one of the persons insured is called on to perform military or civil service, provided the authorities do not accept the holiday booking as a justified reason for postponing the military or civil service.
  • In case of divorce proceedings being launched by one parnter before the start of a shared holiday.
  • In case the school leaving examination is failed immediately before the holiday.
  • In case one of the persons insured must perform jury duty, provided the court does not bei accept the holiday booking as a justified reason for postponing the jury duty.

Payments are accepted in euros using VISA, MasterCard or debit (Maestro) card.