Booking & cancellation information


The following regulations apply to all bookings:

  • up to 28 days before arrival: free cancellation
  • 27 to 14 days before arrival: 50% cancellation fee
  • 13 to 6 days before arrival: 60% cancellation fee
  • 5 to 2 days before arrival: 80% cancellation fee
  • 1 - 0 days before arrival: 90% cancellation costs


For questions you can reach our reception Tel. 0043 6541 74140.
    We will be happy to give you information by telephone if you have any questions or if anything is unclear;


Deposit: 30% of the total sum (by credit card or bank transfer). Reservations made at short notice (14 days or fewer before arrival) must have the deposit paid by credit card.

We also require written confirmation of reservation by e-mail.

At the end of your stay payments are accepted cash in euros, VISA, MasterCard or debit (Maestro) card. [ancv]


Rooms and suites are available from 4:00 p.m..
If you do not arrive by 6 p.m., we ask you to notify us.

Please let us know if you think you will be arriving after 20:30 so that we can (if you wish) prepare a cold platter for you to have when you arrive.


We ask you to vacate your room or suite by 10:00 a.m. on the day of departure. If you would like to make the most of your last day and enjoy an activity out in the region before heading home, you are welcome to come back to the hotel and shower before setting off. We have a monitored storage room where you can leave your luggage.


  • In the event that you are unable to go on your booked holiday or have to cancel it prematurely, we offer you cancellation insurance through the Europäische Reiseversicherung, which minimises the financial risk of cancellation for you.
  • OUR TIP: Find out in advance whether your credit card or private insurance package already includes travel cancellation insurance, so that you may not need the cancellation insurance we offer.
  • When making your booking, you have the option of choosing whether you wish to take out travel insurance through the Europäische Reiseversicherung or not. However, we strongly recommend that you take out cancellation insurance if you do not have corresponding insurance on your credit card.
  • You can choose between the following insurances: Hotel Cancellation Plus or Hotel Cancellation Premium. Click on the desired type of insurance to obtain detailed information.
  • The insured person is obliged to inform the hotel immediately of the cancellation of the booking by telephone and in writing, stating the reason for cancellation, and to send any supporting documents (e.g. medical certificates) to the hotel immediately after becoming aware of an insured event - otherwise there is a risk of losing the right to compensation.