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Hotel information from A to Z

Scroll down to find out everything you need to know about our hotel. The Gartenhotel Theresia is a non-smoking establishment. Smoking areas are available outside the hotel.


Our rooms and suites are available from 16:00 on the day of arrival.


We kindly ask you to clear your room by 11:00 on the day of depature. 

You are welcome to pay your bill at any time, for example the night before you leave. If you would like to make the most of your last day and leave later, you are welcome to come back to the hotel and shower before heading home.

We have a storage room with surveillance where you can leave your luggage.

Cotton swabs, cotton pads, conditioner and body lotion as well as toothbrush, toothpaste, shaving equipment and shoehorns are available free of charge from reception.

The "Alpen-Apotheke" pharmacy is located on the main road in Saalbach, next to the Raiffeisen bank.
Opening hours: Mon - Fri: 8:30 - 12:30 and 14:30 – 18:00 / Sat - Sun: 8:30 - 12:30

The "Alpen-Apotheke" pharmacy in Hinterglemm is next to the Spar supermarket.
Opening hours:  Mon - Fri: 8:30 - 12:30 and 14:00 - 18:30 / Sat - Sun: 14:00 - 18:00

Emergency pharmacy number: +43 (0) 6541 6282.

  • Dr Schnell in Saalbach, Forstwiesenweg 776 / Tel: 06541/6287
  • Dr Spatzenegger in Hinterglemm, Dorfstr. 260 / Tel: 06541/7878
  • Dr Porat (dentist) in Saalbach, Glemmtaler Landesstr.23 / Tel: 06541/8886
  • Emergency telephone number: 141

Baby intercoms, kettles, changing mats, nappy disposal bins, potties, cots, buggies, pushchairs and baby carriers can be borrowed free of charge from reception.

We will also be happy to arrange a babysitter for you. Speak to a member of staff at reception.

In your room you will find bathrobes which can be used for the duration of your stay. If you require a different size or would like bathrobes for your children, please speak to a member of staff at reception or call 100.

The bathrobes can be purchased from reception for €92 each.

In your spa bag you will find one sauna towel per adult and one bath towel per child. If you would like a fresh sauna or bath towel, please place the used one on the floor. You will also find small mats made from towel-like material in the spa which can be used to sit on in the sauna. 

The spa bag can be purchased for €39 and the sauna towel (beige) for €36. The seating mats for the sauna can be purchased for €11 each.

Sauna or bath towels missing from the room will be charged to your room bill. Thank you for your understanding.

Our bar "Cow 76" is open until at least 23:00 (often until after midnight). 

Speak to a member of our housekeeping team or reception if you would like to have an extra pillow, an ergonomic pillow, special allergy-resistant bed linen, a harder or softer matress, fresh bed linen (we will be happy to change your bed linen every day), additional clothes hangers, etc.

We have a large selection of books available in the display cases in the lobby and on the first floor.

We will be happy to order flowers for you. Please speak to a member of staff at reception.

Hairdressing services are available at the Salon Ria in Hinterglemm, Dorfstr. 351; tel: 06541/6395

We will be happy to help you with your luggage. Speak to a member of staff at reception or call 100.

Pets are welcome, but please let us know before arriving. We will charge €20 per animal per day (food not included).

Please be aware that animals are not allowed in the "Zirbenstube" restaurant, the garden or the spa.

There is free wireless internet throughout the hotel. Password: biohotel. 

When you check in you will receive a KeyCard. This gives you access to the ski storage room (from outside) and the nude sauna area (15:00 - 20:00) as well as to your personal ski locker. Each room and suite has its own lockable ski storage locker with heating for you to store your boots, skis, helmet, etc.

Please hand in your room key and KeyCard to reception when you check out.

The children's club is located in our basement. It provides professional care for children aged two years and older.

Taster session on Sundays: 15:00 - 21:00
Monday to Friday: 9:45 - 20:30

If you wish to leave during the night or before 7:30 in the morning, we will be happy to provide a packed breakfast or lunch for you to take with you. Please order the night before (by 21:00 at the latest) from the restaurant or by calling 125. We will bring the food to your room in the evening.

The minibar has free sparkling mineral water. 

All our taps provide still mountain water enriched using the Grander method.

You can also expect 2 bottles of organic lemonade as a welcome greeting.

Outdoor pools

  • Adventure pool (32°C) & whirlpool (ca. 38°C), natural swimming pool
  • Open daily (14:00 - 20:00). NEW: outdoor swimming every Tuesday and Friday until 22:00

Indoor pool (32°C) & chillout area

  • Open daily: 7:00 - 24:00

Nude sauna area (adults only, 16 years and above)

  • Finnish sauna, sanarium, steam room, grotto, adventure showers, cold water plunge pool, whirlpool (38°C), garden, quiet room, drinking water
  • Open daily: 15:00 - 20:00. NEW: open every Tuesday and Friday until 22:00

Clothed sauna area (swimwear only)

  • Grotto and sauna
  • Open daily: 11:00 - 20:00. NEW: open every Tuesday and Friday until 22:00

Panoramic gym

Our gym is located on the first floor on the way to the Appartementhotel Johann**** (right-hand side)
  • For security reasons the gym is locked at all times. Please speak to staff at reception to get the key. Mineral water is also available from reception
  • Open daily: 7:00 - 22:00

Spa treatments

  • Please book spa treatments at the spa reception (first floor) or the hotel reception

Each floor has an emergency exit which is clearly signposted. Please use this in case of a fire alarm. Do not use the lifts. Instructions on how to behave in case of emergency can be found next to your room door.

There is free parking in front of the hotel. Underground parking can be booked for €15 per day.

Please feel free to give letters to our staff at reception. We will be happy to post them for you. Stamps can also be purchased from reception.

Smoking is not permitted in the hotel. However, we have a covered smoking area (on the right-hand side next to the hotel entrance) with heaters. Smoking is also permitted in the Feng Shui Garden and on the balconies. Please be aware that we will be charge €250 for cleaning if our housekeeping staff smell smoke in your room. This is so that subsequent guests can enjoy a smoke-free environment. Thank you for your understanding.

The umbrella in your room is available for you to use for the duration of your stay. It can be purchased for €25 from reception.

We use high-quality organic ingredients sourced from the local region. Over 70% of the ingredients used in our kitchen are from certified organic sources.

Please speak to a member of staff in the restaurant if you have any specific dietary requirements.

Meal times

  • Early-riser breakfast: 5:00 - 7:30 coffee and tea in the lobby (self-service)
  • Breakfast buffet: 7:30 - 10:30
  • Late-riser breakfast: we serve breakfast in your room until 12:00 midday. Please call 125 to order room service. Room service charge: €8.
  • Late lunch buffet: 13:00 - 14:30
  • Afternoon buffet: 15:00 - 16:30
  • Dinner: 18:30 - 20:30 (dinner can be started until 20:30)

All rooms and suites have a safe. Instructions can be found in or on top of the safe.

Ski passes can be purchased from reception.

The SkiLL ski school & equipment rental store reopened in summer 2018 after extensive renovation work. It contains a wide range of clothing, accessories, equipment and other important items for an enjoyable and successful holiday. The meeting point for ski lessons and beginners' area are just 80 metres from our hotel (across the bridge).

Guests who have pre-booked winter sports equipment with SkiLL can pick it up from the storage depot in our hotel. Please speak to a member of staff at reception. If you have not pre-booked equipment, simply visit the SkiLL rental store opposite the hotel.

The ski storage room is in the basement. You can use your KeyCard to open your ski locker and the ski storage room. Your KeyCard can also be used (if you have forgotten or lost your room key) to get into the hotel when the front door is locked.

Air hockey, pool billards, table football and table tennis are all available in the basement.

Card games, dice games, chess, table tennis equipment, etc. are available from reception.

We will be happy to order a taxi for you.

You can make phonecalls using the telephone in your room. Pick up the receiver, dial 0 to get an outside line and then dial the number you require, including the international dialing code .

Here are a few important telephone numbers for within the hotel:

  • Reception: 100
  • Restaurant: 125 
  • Children's club: 155

  • Private apartment of the Brettermeier family: 150

In emergency situations the Brettermeier family can be contacted at night.

Emergency services in Austria:

  • Fire brigade: 122  
  • Local fire brigade in Hinterglemm: 06541/7869
  • Police: 133  
  • Local police in Saalbach: 059 1335182
  • Ambulance: 144 

On the third floor (near the lift) you will find facilities for washing, drying and ironing your clothes (tokens for the machines are available from reception). On request – for an extra fee – our housekeeping team will be happy to wash, dry and iron your clothes for you. If you would like to use this service, please put your clothes into the laundry bag and place this bag, together with you room number, in a clearly visible place for a member of our room-cleaning team to pick up. Your clothes will be returned to you within 24 hours.

We will also be happy to take your clothes for you to the nearby dry cleaners in Zell am See. They will be returned within two to three days. Speak to staff at reception for more details, including price information.

You can use the telephone in your room to wake you up in the morning. Enter *60 and then the time at which you would like to be woken (24-hour clock).

We accept cash and card payments (debit/Maestro, Visa, MasterCard).

A selection of daily newspapers from Austria is available free of charge in the hotel lobby.

Our rooms and suites are cleaned every day between 9:00 and 15:00. If you would like your room or suite to be cleaned at a particular time, please simply let a member of our cleaning team know or speak to reception.

We will be happy to serve food and drink to your room. Room service charge: €8 per service.

We will be happy to provide additional room keys in return for a deposit of €70 each. Any room keys not returned at the end of your stay will have to be paid for. Thank you for your understanding.

From around 23:00 (until 7:00 in the morning) the front door of the hotel is locked. However, it can be unlocked using your room key. Your KeyCard can also be used to get into the ski storage room (for example, if you have forgotten or lost your room key). If you have neither your room key nor your KeyCard with you when you come home, please ring the bell to the right of the front door (private apartment of the Brettermeier family). Herr Brettermeier will come down and open the door for you.

Unique atmosphere

We are proud to have been rated "outstanding" on Trip Advisor. Get in touch if you have any questions.